Return and Refund Policy

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**Refund and Return Policy**

**Effective Date:** 9th February 2025

Thank you for shopping with Snuggle Sprogs. We take pride in the quality of our products and aim to ensure your complete satisfaction. Please review our refund and return policy below.

**1. Quality Assurance**

All items are thoroughly checked for quality before they leave our hands. We do not use third-party services for shipping, ensuring that your products are handled with care. While we strive for perfection, if you find any faults with your order, please contact us immediately.

**2. Product Representation**

We make every effort to display our products accurately on our website through clear photos and videos. However, if you are dissatisfied with your purchase for any reason, we offer a 30-day return policy.

**3. Return Process**

To initiate a return:

- Contact us within 30 days of receiving your order to notify us of your decision to return the product.

- Please ensure that the item is in its original condition, unused, and in the original packaging.

**4. Return Postage**

Please note that we do not cover return postage costs. The responsibility for shipping the item back to us lies with you. We recommend using a trackable shipping service to ensure the returned item is received.

**5. Refund Process**

Once we receive the returned item and confirm that it has not been damaged intentionally or through normal wear and tear, we will process your refund. Refunds will be issued using the original payment method.

**6. Customer Support**

As a small family-run business, we pride ourselves on our ability to handle returns and refunds quickly and thoroughly. If you have any questions or concerns about your order, please don’t hesitate to reach out to us.

**7. Contact Us**

For any inquiries regarding our refund and return policy, please contact us at:

Snuggle Sprogs

Info@snugglesprogs.com

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